Returns & Refunds

At Shakuri Group, customer satisfaction is important to us. This Returns & Refunds Policy explains the conditions under which returns and refunds may be accepted for household and grocery products purchased from us. Please review this policy carefully before making a purchase.

1. Eligibility for Returns

Due to the nature of household and grocery products, not all items may be eligible for return. To qualify for a return, items must meet the following conditions:

  • The item must be unused, unopened, and in its original packaging

  • The return request must be made within [insert number] days of delivery

  • Proof of purchase is required

For health, safety, and hygiene reasons, certain grocery, perishable, or personal-use items may be non-returnable unless they are defective or damaged upon arrival.

2. Non-Returnable Items

The following items are generally not eligible for return or refund:

  • Opened or used grocery items

  • Perishable goods

  • Items marked as “final sale” or “non-returnable”

  • Products damaged due to misuse or improper handling

3. Damaged or Incorrect Items

If you receive an item that is damaged, defective, or incorrect, please contact us within [insert number] days of delivery. We may request photos or additional information to help resolve the issue quickly.

In such cases, we will offer a replacement, store credit, or refund, depending on availability and circumstances.

4. Return Process

To initiate a return, please follow these steps:

  1. Contact us at shakurigroupllc@gmail.com with your order details

  2. Wait for return authorization and instructions

  3. Ship the item back according to the provided instructions

Returns sent without prior authorization may not be accepted.

5. Return Shipping

  • Customers are responsible for return shipping costs unless the return is due to an error on our part

  • Shipping fees are non-refundable

  • We are not responsible for items lost or damaged during return shipping

6. Refunds

Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.

  • Approved refunds will be issued to the original payment method

  • Refund processing times may vary depending on your payment provider

  • Shipping charges are not refundable unless required by law

7. Exchanges

Exchanges may be available for eligible items, depending on product availability. Please contact us for assistance with exchange requests.

8. Cancellations

Orders may be canceled only if they have not yet been processed or shipped. Once an order has been shipped, it will be subject to this Returns & Refunds Policy.

9. Policy Changes

Shakuri Group reserves the right to update or modify this Returns & Refunds Policy at any time. Changes will be effective immediately upon posting on our website.

10. Contact Information

For questions or concerns regarding returns or refunds, please contact us:

Shakuri Group
📧 Email: shakurigroupllc@gmail.com
📞 Phone: 619-714-3579
📍 Billing Address:
863 Bowsprit Rd,
Chula Vista, California 91914,
United States